Policies & Terms

Last updated: August 2026

Booking & payment

• Sessions are 50 minutes long and held online via Google Meet.
• A session is confirmed once payment has been received. Payment details are shared privately by WhatsApp or email after your time is agreed.
• Fees: PKR 4,000 per session for clients in Pakistan; $50 USD (or GBP equivalent) per session for international clients.
• Accepted methods: JazzCash and bank transfer (Pakistan); Wise for USD and Revolut for GBP (international).
• The first 15-minute intro call is free of charge and carries no obligation.

Cancellation & rescheduling

• You may cancel or reschedule any session free of charge with at least 24 hours' notice, via WhatsApp or email.
• Cancellations with less than 24 hours' notice, or missed sessions ("no-shows"), are charged the full session fee. This is because the time was reserved for you and can rarely be refilled at short notice.
• Genuine emergencies happen — if something serious prevents you from attending, get in touch and we will find a fair solution together.
• If I ever need to cancel a session, you will receive as much notice as possible and the choice of a full refund or a rescheduled session at no cost.

Lateness

• If you join late, the session still ends at its scheduled time, and the full fee applies.
• If you have not joined within 20 minutes and I haven't heard from you, the session is treated as a missed session.

Confidentiality & its limits

What you share in sessions is confidential. I do not discuss your identity or your material with anyone, with these standard ethical and legal exceptions:

• If I believe there is a serious and immediate risk of harm to you or to someone else.
• If there are safeguarding concerns involving a child or vulnerable person.
• If disclosure is required by law.
• Anonymous, non-identifying discussion in professional supervision, which is standard practice and exists to keep the quality of your care high.

Wherever possible, I will discuss any such step with you first.

Online sessions

• Sessions take place on Google Meet using a private link sent before each session. Please join from a quiet, private space where you can speak freely.
• Please do not record sessions; I will not record them either.
• If the connection fails mid-session, we will attempt to reconnect. If more than half the session is lost due to technical failure, the remaining time will be rescheduled at no extra cost.

Adolescent clients (13–17)

• Written consent from a parent or guardian is required before therapy begins.
• The young person's sessions remain confidential within the limits above; how information is shared with parents is agreed openly with everyone at the start.

Scope of service

• My services are psychotherapy and psychological support. I do not prescribe medication; where medication may help, I will suggest consulting a psychiatrist or physician.
• Online therapy is not suitable for every situation. If your needs would be better served by in-person, specialist, or more intensive care, I will say so honestly and help you find appropriate support.

Not for emergencies

This practice does not provide crisis or emergency services. If you or someone you know is in immediate danger, contact your local emergency services (1122 in Pakistan), go to the nearest hospital emergency department, or contact a crisis line in your country (UK: Samaritans 116 123 · US: call or text 988).

Refunds

Sessions cancelled with at least 24 hours' notice are refunded in full, or moved to a new time — whichever you prefer. Cancellations inside 24 hours, and sessions missed without notice, are not refunded, as the time has been held for you and can rarely be filled at short notice.

If I need to cancel or reschedule for any reason, you will always be offered a new time or a full refund, with no time limit.

Multi-session packages are refundable for any unused sessions at the single-session rate — that is, sessions already taken are charged at the standard price and the balance is returned. Package sessions expire as stated at the time of purchase.

Refunds are returned by the same method used to pay, usually within 7–10 working days depending on your bank. If something has gone wrong with a payment, please get in touch before disputing it with your bank — it is almost always quicker to resolve directly.

Your privacy on this website

This section is about the website itself. Confidentiality within therapy is covered separately above.

What is collected. Nothing is collected unless you choose to send it. If you use the contact form, I receive the name, email address, location and message you enter. If you submit a review, I receive the name you choose to display and the words you write. Nothing else is gathered, and there are no tracking pixels or advertising cookies on this site.

Who else is involved. A small number of services handle parts of this site on my behalf:

• Formspree delivers contact and review form submissions to my email inbox.
• Calendly handles session booking, including the date, time and details you provide when booking.
• Google Meet hosts the sessions themselves.
• Netlify hosts this website and keeps standard server logs.

Each of these holds data under its own privacy policy. Fonts and images are served directly from this website, so simply reading these pages does not share your details with any third party.

Please do not send sensitive personal details through the contact form. Email is not a secure medium. A sentence about what you would like help with is plenty — the depth belongs in session, where it is properly protected.

How long things are kept. Enquiries that do not become sessions are deleted within twelve months. Client records are kept as required by professional practice standards, which is separate from anything the website collects.

Your choices. You can ask me at any time what I hold about you, ask for a copy, or ask for it to be deleted, and I will do so unless I am professionally required to retain it. Just ask.

Changes to these terms

These policies may be updated from time to time; the latest version always lives on this page. Meaningful changes affecting existing clients will be communicated directly.

Questions about any of this? Just ask — I'd genuinely rather you ask than wonder.